Thomas Pocklington Trust has a formal Complaints Policy and procedure. All concerns and complaints are treated seriously and handled promptly, fairly, and sensitively, recognising the potential distress they can cause.

We encourage you where possible to discuss your concerns with the appropriate staff member, as this is usually the quickest and easiest way to resolve them. However, if local resolution isn’t appropriate or you’re not happy with the outcome, please complete this form.

We aim to acknowledge receipt within five days and provide a full reply within 15 days.